FAQ

Ordering

  • Orders that have already been printed or shipped are not eligible for cancelation, refunds, or credits. Orders that have already been processed, but not yet printed, may be charged a cancellation fee. Please call (614) 505.2525 or email our support team at support@printcolumbus.com.
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  • Orders that have already been printed or shipped are not eligible for changes, refunds, or credits. Orders that have already been processed, but not yet printed, are eligible for changes. Please call (614) 505.2525 or email our support team at support@printcolumbus.com.
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  • You will receive a confirmation email once your order is shipped or out for delivery. If your order has shipped UPS/Fed Ex/USPS, you will receive a tracking number in your email. If delivery is local, you will receive your order that day. If you have not received a shipping email and would like to know status of your order, please email our sales team at support@printcolumbus.com.
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  • You can reorder by using the “Reorder” button at the bottom of your previous order’s order page, which can be accessed through the View Orders option on your account page.
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  • We make every effort to ensure quality and customer satisfaction before we even go to print through our design and proofing process. If for any reason you are not satisfied with you order, please email our sales team at support@printcolumbus.com.
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  • We currently don't offer printed proofs through our storefront, but you can work directly with our team to get a printed proof by contacting us at sales@printcolumbus.com.
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  • We're still here for you! Our prices are competitive in any market, and if there's one thing Mr. Rogers taught us, it's that we're all neighbors.
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Communication

Accounts

  • Click the login button in the top right corner of any page and it will bring you to our account screen. From here you can create an account by clicking on the Create An Account button and providing the required information on the Create New Customer Account form.
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  • To sign into your account, click the login button in the top right corner of any page and it will bring you to our login screen.
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  • Use the Forgot your password? link from the login screen then input your username. You will receive an email with instructions on retrieving/changing your password.
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  • From the account drop down list, choose Account Settings, this will bring you to your account page where you can update your account information.
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Payment & Billing

  • You will receive a confirmation email once your order is completed containing your order information, including billing information. If you have not received a confirmation email and would like to know status of your order, or need your confirmation email resent, please email our sales team at support@printcolumbus.com.
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  • PrintColumbus.com does not store credits on accounts. Any refunds will be handled on a case by case basis and be processed at the time of approval.
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  • PrintColumbus.com is managed by Fraga Graphic Solutions, LLC and all billing is done through them.
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Shipping

  • Shipping rates will vary and depend on the order and method of delivery. Your shipping costs will be calculated prior to check out.
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  • We offer a client pick up option to our local customers.
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  • Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, addresses, etc., please check whether such an option is available at that time. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
    The risk of loss or damage to Product(s) is passed to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case PrintColumbus will not make any refunds and will not resend the Product.
    If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of (or credit to the end user’s account for) the lost Product in compliance with PrintColumbus’s Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to PrintColumbus investigation and our sole discretion.
    Need assistance contact us at sales@printcolumbus.com or 614.505.2525
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  • If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
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  • Shipments that go unclaimed are returned to our facility and you will be liable for reshipment cost to yourself or another address (if and as applicable).
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Printing 101

  • Raster images are composed of small dots called pixels. When the scale of a raster image is increased, it can become blurry and lose some of the integrity of the image. Vector images, alternatively, are composed of paths, as opposed to individual pixels. These images retain the integrity of the image when scaled, keeping your images looking how you intend. Adobe Illustrator is the most common used software for creating vector images. When printing, we recommend vector images for best results.
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  • What are the resolution specifications for a submitted file? The resolution of an image determines how much detail is present. This is measured in two ways – pixels per inch (ppi) for digital images, and dots per linear inch (dpi) for printed images. The higher the resolution, the more detail your photos will have, and the larger your file size will be. When printing, we recommend all images have a minimum of 300 dpi for best results.
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  • RGB color mode uses three channels to create colors (Red, Green, and Blue). RGB color mode is used for digital images.CMYK color mode uses the four process ink colors (Cyan, Magenta, Yellow, and Black) to create colors for printing. When printing, we recommend using CMYK colors for best results.
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  • Bleed refers to the amount of your artwork that falls outside the size of your final piece. Bleed allows for a margin of error in the production process, so that ink is still printed to the edge after the art has been cut. For printing, we recommend a minimum bleed size of 1/8” on all sides.
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  • Paper – Sometimes referred to as text stock or substrate, this paper is a thinner, more flexible paper
    Cardstock – Sometimes referred to as cover stock, this paper is thicker than normal writing or printer paper
    Glossy – Sometimes referred to as coated paper, this paper has a shiny, slick finish
    Matte – Sometimes referred to as silk paper, this paper has a coated finish like glossy paper, but is not as shiny or slick as glossy paper
    Uncoated – This paper has a slightly textured, natural paper finish this is the kind of finish on typical copy/printer paper
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  • 1/1 – pronounced “one over one” means there is one ink color on each side of the substrate
    4/4 – pronounced “four over four” means there is four ink colors on each side of the substrate
    Process Colors – sometimes referred to as four-color process printing using three primary process colors (cyan, magenta, yellow) and process black.
    Spot Color – A non-process ink color (sometimes specific to your brand color) that is printed using an offset press.
    Offset Press – A printing press that often uses an etched plate and ink-based impression system. This process can be expensive unless you are printing very large volumes.
    Digital Press – A printing press that uses a toner and fuser impression system. This process is relatively inexpensive and ideal for low volume or variable data printing.
    CMYK – Abbreviation for cyan, magenta, yellow and black
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  • Ink combinations can vary, but the most common combinations you may see are 1/0, 1/1, 4/0, 4/4. At PrintColumbus.com, we specialize in short run so your printing ink options will either be black only ink or four-color process printing. We do offer the option to print spot colors, but that would be considered a special order. Please request a quote for more details.
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Hardware

  • Depending on the item, hardware may or may not be included in your signage purchase. If hardware is included, it will be listed in the item catalog or product description. If you're still unsure, please reach out to our support team at support@printcolumbus.com.
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  • Depending on how long you'll be displaying it, you can use bungee cords, rope, zip ties, or similiar materials to affix your banner in place through the grommets. We recommend securing the banner by each installed grommet for best results in most cases.

    If the banner will be freestanding in a yard or a field, we recommend affixing it to U channel posts with anchor plates (measuring 1-2ft taller than the banner) installed on both ends of the banner. For banners wider than 4ft, install and affix to additional posts along the banner for added stability. Larger banners may require more posts.
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